Ukristo na Ufanisi DT Sacco Ltd, is looking for a competent and results-driven Credit Officer to support our growing loan portfolio. This role involves evaluating creditworthiness, monitoring loan performance, and ensuring effective risk management to safeguard the SACCO’s financial stability. 

 KEY RESPONSIBILITIES: 

1. Loan evaluation: Screen loan applications, analyze financial information, and evaluate credit and risk ratios to determine loan eligibility and potential risks. 
2. Policy and compliance: Ensure all loans adhere to institutional policies and procedures, and that all relevant regulations are followed. 
3. Risk management: Assess and mitigate potential credit risks associated with loans and monitor collateral adequacy. 
4. Client interaction: Advise clients on suitable loan options, gather necessary financial documentation, and maintain communication regarding loan status and repayment schedules. 
5. Loan administration: Process loan disbursements accurately and on time, manage loan portfolios, and coordinate collections efforts. 
6. Reporting: Prepare reports and recommendations for management on the status and performance of the loan book. 

REQUIRED SKILLS AND QUALIFICATIONS:  

1. Diploma or Bachelor’s degree in Finance, Accounting, Business Administration, Credit Management, Economics, or a related field. 
2. Strong understanding of credit appraisal, loan processing, and debt recovery procedures 
3. Strong analytical and problem-solving abilities. 
4. Excellent communication, negotiation, and interpersonal skills. 
5. High level of integrity and confidentiality. 
6. Ability to work effectively with diverse clients and colleagues. 
7. Attention to detail and organizational skills.
8. Experience in the financial, cooperative, or microfinance sector will be an added advantage. 

Interested and qualified candidates should send their CVs to info@ukristonaufanisicoop.com with the subject line Credit Officer on or before 31st March 2026.

Ukristo na Ufanisi DT Sacco Ltd, is seeking a customer-focused and articulate Call Centre Agent to join our team. The successful candidate will be responsible for handling member inquiries, resolving complaints, and ensure a positive customer experience at all times. 

KEY RESPONSIBILITIES: 

1. Customer support: Answer and respond to customer inquiries, complaints, and requests via phone, email, or chat. 
2. Problem-solving: Troubleshoot customer issues and provide logical, lasting solutions. 
3. Information provision: Provide accurate and detailed information about products, services, and company policies. 
4. Call management: Manage call volume, handle both inbound and outbound calls, and follow communication procedures. 
5. Follow-up: Follow up with customers to ensure their issues are resolved and to build customer loyalty. 
6. Goal achievement: Meet or exceed performance goals and Key Performance Indicators (KPIs). 
7. Escalation: Escalate priority issues to the appropriate department or supervisor when needed. 
8. Compliance: Adhere to the company guidelines, security policies and procedures.
9. Upselling: Identify opportunities to upsell products or services when appropriate. 

REQUIRED SKILLS AND QUALIFICATIONS:  

1. Diploma in Business Administration, Communication, Customer Service, or a related field 
2. Ability to use computers, navigate various software programs. 
3. Excellent verbal and written communication skills. 
4. Active listening skills. 
5. Strong analytical skills to identify customer problems and find effective solutions. 
6. Possess the ability to remain calm and empathetic, especially when dealing with frustrated customers. 
7. The capacity to adjust to different customer personalities and unique situations. 
8. The ability to manage multiple tasks simultaneously. 
9. The ability to work effectively as part of a team.
10. Previous experience in customer service or call centre is preferred. 

Interested and qualified candidates should send their CVs to info@ukristonaufanisicoop.com with the subject line Call Centre Agent on or before 31st March, 2026.

Ukristo na Ufanisi DT Sacco Ltd, is seeking a highly motivated and results-driven Direct Sales Representative (DSR) to join our growing team. The ideal candidate will play a key role in driving membership growth, promoting SACCO products, and delivering exceptional customer engagement in a competitive market. 

KEY RESPONSIBILITIES: 

1. Promote and sell SACCO products including savings accounts, loans, and investment products 
2. Recruit new members and grow the SACCO membership base 
3. Build and maintain strong relationships with clients 
4. Conduct market research and identify new business opportunities 
5. Achieve set sales targets and report on performance regularly 
6. Educate members on SACCO products and financial literacy
7. Represent the SACCO in marketing events, roadshows, and activations 

REQUIRED SKILLS AND QUALIFICATION:  

1. At least 1–2 years’ experience in sales, preferably in financial services or SACCOs 
2. Strong communication and interpersonal skills 
3. Proven track record in meeting or exceeding sales targets 
4. Self-motivated, aggressive, and results-oriented 
5. Knowledge of SACCO operations is an added advantage.

Interested and qualified candidates should send their CVs to info@ukristonaufanisicoop.com with the subject line Call Centre Agent on or before 31st March, 2026.