The holder of this position will report to the Marketing & Business Development Manager. 

KEY RESPONSIBILITIES: 

1. Customer support: Answer and respond to customer inquiries, complaints, and requests via phone, email, or chat. 

2. Problem-solving: Troubleshoot customer issues and provide logical, lasting solutions. 

3. Information provision: Provide accurate and detailed information about products, services, and company policies. 

4. Call management: Manage call volume, handle both inbound and outbound calls, and follow communication procedures. 

5. Follow-up: Follow up with customers to ensure their issues are resolved and to build customer loyalty. 

6. Goal achievement: Meet or exceed performance goals and Key Performance Indicators (KPIs). 

7. Escalation: Escalate priority issues to the appropriate department or supervisor when needed. 

8. Compliance: Adhere to the company guidelines, security policies and procedures. 

9. Upselling: Identify opportunities to upsell products or services when appropriate. 

REQUIRED SKILLS AND QUALIFICATIONS 

1. Ability to use computers, navigate various software programs. 

2. Understand the products or services the company offers to provide accurate information. 

3. Excellent verbal and written communication skills. 

4. Active listening skills. 

5. Strong analytical skills to identify customer problems and find effective solutions. 

6. Possess the ability to remain calm and empathetic, especially when dealing with frustrated customers. 

7. The capacity to adjust to different customer personalities and unique situations. 

8. The ability to manage multiple tasks simultaneously. 

9. The ability to work effectively as part of a team. 

10. Diploma in Business Administration, Communications or a related field. 

11. Previous experience in customer service or call centre is preferred.

Interested and qualified candidates should send their CVs to info@ukristonaufanisicoop.com with the subject line of position applied to reach us on or before 6th November 2025.

The holder of this position will report to the Credit Manager. 

KEY RESPONSIBILITIES: 

1. Loan evaluation: Screen loan applications, analyze financial information, and evaluate credit and risk ratios to determine loan eligibility and potential risks. 

2. Policy and compliance: Ensure all loans adhere to institutional policies and procedures, and that all relevant regulations are followed. 

3. Risk management: Assess and mitigate potential credit risks associated with loans and monitor collateral adequacy. 

4. Client interaction: Advise clients on suitable loan options, gather necessary financial documentation, and maintain communication regarding loan status and repayment schedules. 

5. Loan administration: Process loan disbursements accurately and on time, manage loan portfolios, and coordinate collections efforts. 

6. Reporting: Prepare reports and recommendations for management on the status and performance of the loan book. 

REQUIRED SKILLS AND QUALIFICATIONS 

1. Strong analytical and problem-solving abilities. 

2. Excellent communication, negotiation, and interpersonal skills. 

3. High level of integrity and confidentiality. 

4. Ability to work effectively with diverse clients and colleagues. 

5. Attention to detail and organizational skills. 

6. Experience in the financial, cooperative, or microfinance sector will be an added advantage.

Interested and qualified candidates should send their CVs to info@ukristonaufanisicoop.com with the subject line of position applied to reach us on or before 6th November 2025.

The holder of this position will report to the Marketing and Business Development Manager. 

KEY RESPONSIBILITIES:

1. Provide support: Respond to customer inqiries, resolve complaints, and manage accounts to ensure customer satisfaction. 

2. Gather feedback: Collect customer feedback through surveys and direct interactions to identify areas for improvement. 

3. Handle issues: Proactively identify potential problems and work with internal departments to find solutions and ensure a positive customer journey. 

4. Onboard customers: Ensure a seamless and positive onboarding experience for new customers. 

5. Generate leads: Identify and generate leads for sales teams through various channels, including online chats and in-person interactions. 

6. Promote products: Cross-sell products and services to existing and potential customers to help meet departmental targets. 

7. Create content: Assist with creating marketing materials and content to enhance brand presence and engagement. 

8. Analyze data: Track and analyze marketing campaign performance and use customer data to inform marketing and business strategies. 

9. Manage communication: Handle customer communications, such as SMS reports and live chats, to enhance engagement. 

KEY ATTRIBUTES:

1. Creative, proactive and detail-oriented 

2. Customer experience focus. 

3. Excellent Verbal and written communication skills. 

4. Polite with a friendly attitude. 

5. Be a team player and self-driven. 

6. Have Trouble shooting, Problem solving skills and empathy with delightful customer experience. 

REQUIRED SKILLS AND QUALIFICATIONS:

1. Bachelor’s degree in Marketing, Business Administration, Communications, or related field. 

2. 2–3 years’ experience in marketing, sales, or customer experience engagement. 

3. Strong communication, organizational, and analytical skills. 

4. Proficiency in Microsoft Office.

Interested and qualified candidates should send their CVs to info@ukristonaufanisicoop.com with the subject line of position applied to reach us on or before 6th November 2025 .

The holder of this position will report to the Finance Manager. 

KEY RESPONSIBILITIES: 

1. Process deposits, withdrawals, and loan payments accurately. 

2. Verify customer identities and ensure sufficient funds are available for transactions. 

3. Balance the cash drawer at the beginning and end of each shift. 

4. Identify and manage counterfeit currency. 

5. Assist with ordering, receiving, and distributing cash. 

6. Cash checks and sell cashier's cheques and money orders. 

REQUIRED SKILLS AND QUALIFICATIONS:

1. Be a holder of a Degree or Diploma in a Business-related course, CPA III is an added advantage. 

2. Must have 3 years’ experience as a Teller or Operations Officer 

3. Has exhibited good performance and with a quality portfolio. 

4. Demonstrated strong communication and interpersonal skills. 

5. Have good planning, analytical and monitoring skills. 

6. Be self-motivated and capable of working with minimum supervision. 

7. Be a team player. 

Interested and qualified candidates should send their CVs to info@ukristonaufanisicoop.com with the subject line of position applied to reach us on or before 6th November 2025.